Privacy policy

Welcome to Sottura ("we," "us," "our"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and usage when you visit our website at https://sottura.com (the "Website") or use our services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these terms, please discontinue use of our Website immediately.

Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Create an account or register on our Website
  • Place an order or make a purchase
  • Subscribe to our newsletter or marketing communications
  • Contact our customer service team
  • Participate in surveys, promotions, or contests
  • Leave reviews or feedback about our products or services
  • Communicate with us through any channel

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely through third-party payment gateways)
  • Account credentials
  • Purchase history and preferences
  • Any other information you choose to provide

Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring website or source
  • Date and time of your visit
  • Clickstream data and navigation patterns

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our Website
  • Provide personalized content and recommendations
  • Analyze Website traffic and performance
  • Deliver targeted advertising

You can manage cookie preferences through your browser settings. However, disabling cookies may limit certain functionalities of our Website.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment: To process your orders, arrange shipping and delivery, send order confirmations, and provide customer support.

Account Management: To create and maintain your account, verify your identity, and enable you to access personalized features.

Communication: To send you transactional emails, order updates, newsletters, promotional offers, and respond to your inquiries.

Personalization: To customize your shopping experience, recommend products based on your preferences, and display relevant content.

Website Improvement: To analyze usage patterns, identify technical issues, enhance Website functionality, and optimize user experience.

Marketing and Advertising: To send you promotional materials about our products, services, and special offers (you may opt out at any time).

Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Fraud Prevention: To detect, prevent, and address fraudulent activities, security breaches, or other harmful conduct.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third-party vendors who assist us in operating our Website, processing payments, fulfilling orders, delivering products, sending emails, analyzing data, and providing customer service. These providers are contractually obligated to protect your information and use it only for specified purposes.

Shipping and Logistics Partners: Courier services and delivery companies to facilitate the shipment of your orders.

Payment Processors: Secure payment gateways to process your transactions. We do not store or have access to your complete payment card information.

Marketing Partners: Third-party platforms for advertising and analytics purposes, subject to your consent where required.

Legal Authorities: When required by law, court order, or legal process, or when necessary to protect our rights, property, safety, or that of our users.

Business Transfers: In connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data during transmission using SSL/TLS technology
  • Secure servers and data storage facilities
  • Regular security audits and vulnerability assessments
  • Access controls limiting employee access to personal information
  • Secure payment processing through PCI-DSS compliant gateways

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized access.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.

Correction: You may update or correct inaccurate or incomplete information through your account settings or by contacting us.

Deletion: You may request deletion of your personal information, subject to legal retention requirements.

Opt-Out: You may unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

Cookie Management: You may disable cookies through your browser settings, though this may affect Website functionality.

Data Portability: You may request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Sottura. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Website, you consent to the transfer of your information to such countries.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Website after such changes constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Sottura Customer Care

Email: privacy@sottura.com

Website: https://sottura.com/contact

We are committed to addressing your inquiries promptly and transparently.

Consent

By using our Website, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.