Shipping and Delivery Policy

At Sottura, we are committed to ensuring your orders are delivered safely and promptly. Please review our shipping and delivery guidelines below:

Shipping Timelines

• Orders are typically delivered within 4–7 business days from the date of dispatch.
• Dispatch timelines may vary during peak seasons, sale events, festive periods, or holidays.
• You will receive a tracking notification once your order has been dispatched.

Serviceable Locations

• We currently ship Pan-India (Terms & Conditions apply).
• Certain remote or restricted pin codes may have limited service availability due to courier partner restrictions.
• Please verify your pin code serviceability during checkout.

Shipping Fees

• Free shipping on all orders above ₹999.
• A standard shipping fee of ₹100 is applicable on orders below ₹999.
• Shipping charges will be calculated and displayed at checkout before payment.

Cash on Delivery (COD)

• COD is available for eligible orders based on pin code serviceability.
• COD may not be available during specific promotional campaigns or in certain locations.
• Additional COD handling charges, if applicable, will be displayed at checkout.

Dispatch & Courier Partners

• Orders are fulfilled from our strategically located warehouse facilities to ensure faster processing and delivery.
• We partner with trusted and reliable courier services to guarantee safe and timely delivery of your orders.
• Multiple courier partners may be used based on location and availability.

Delays & Exceptions

• Deliveries may experience delays due to unforeseen circumstances such as:
  • Extreme weather conditions
  • Operational challenges or logistical disruptions
  • National or regional holidays
  • Courier partner constraints
• In such cases, our customer care team will proactively keep you informed and work to minimize any inconvenience.

Order Tracking

• Once your order is dispatched, you will receive a tracking ID via email and SMS.
• You can track your order status in real-time through the courier partner's website or app.

Incorrect Address

• Please ensure your shipping address is accurate and complete at the time of checkout.
• Sottura is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
• Address changes after dispatch may not be possible and could result in return to origin.

Contact Us

For any questions or assistance regarding shipping and delivery, feel free to reach out to us:

Phone: +91 98330 43843

Email: customercare@sottura.com

We're here to help and ensure you have the best shopping experience with Sottura